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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kim Logan

October 17, 2025

1  out of  5
rating by Kim Logan
"I like State Farm because the honor their obligations. I like this office. Franchesca recently reached out to update my insurance. I had underinsured my home and we went over that. I don't like needing insurance, but you have to have it. It's good to have the coverage you need from a company that pays. Update - 10/17/2025 - Do not count on State Farm. I paid my bill for over 15 year on time and in full. During my over 15 years as a customer, I filed 2 or 3 claims for Flood damage and Hail damage. The State Farm adjuster came and agreed with each claim. After the Hail Damage claim, State Farm said they would no longer cover me. They said I had filed too many claims, although nowhere in my policy was there any mention of a maximum number of claims. Not only did State Farm decide not to cover me anymore, they also put my name on a "unsafe to cover" list and distributed it to all other insurance companies. This mean that not only did I not have insurance anymore I was going to have a VERY hard time getting anyone else to insure me. Jenifer Paris did nothing. STAY AWAY FROM STATE FARM."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
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Shanna Sheridan

October 9, 2025

5  out of  5
rating by Shanna Sheridan
"This agency is a great place, Francesca is very knowledgeable regarding insurance!"
We responded:
"We pride ourselves in educating our clients in all aspects of insurance, as we believe to the post important aspect of our job. We're honored to have earned your business."
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Mary Ann Shockley

October 9, 2025

3  out of  5
rating by Mary Ann Shockley
"Wish more information would be available sooner stating that rates are going to increase for whatever reason"
We responded:
"Thank you for sharing your feedback, Mary Ann. We understand the importance of having timely information about rate changes. Your input is valuable, and we're committed to improving our communication processes to better serve you. If you have any further questions or need assistance, please feel free to reach out."
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Greg Toston

October 6, 2025

5  out of  5
rating by Greg Toston
"We are grateful for having Franchesca as our State Farm agent! She helped put together insurance coverage for our home and both cars, making sure we had the best coverage. Franchesca treated us professionally and like family!"
We responded:
"Thank you, Greg, for sharing your positive experience with Franchesca. It's wonderful to hear that she was able to assist you with your insurance needs for your home and cars, while making you feel like family. Your feedback is greatly appreciated and will be shared with Franchesca and the team."
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José García

October 3, 2025

1  out of  5
rating by José García
"Cancele la aseguranza y supuestamente recibiría y un reembolso y me quede esperando no me regresaron nada 😡 ya han pasado como 2 meses, la verdad ya ni espero nada, supuestamente me habían enviado un cheque a una Dirección que yo nunca di les di la Dirección correcta la que de verdad había puesto pero nada, son estafadores no la recomiendo 😡😡😡"
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Robin Johnson

October 3, 2025

5  out of  5
rating by Robin Johnson
"I was in dire need for immediate help while at the DMV. I was so grateful when Marisela Chavez answered and took care of a new policy necessary on the fly. She was profession, quick, and respectful. I highly recommend Jennifer Paris' office. They have are always prompt, professional and understanding."
We responded:
"Thank you so much for sharing your experience, Robin! We're delighted to hear that Marisela was able to assist you promptly and professionally at the DMV. Your recommendation means a lot to us, and we're always here to help whenever you need us!"
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Jason S

October 2, 2025

5  out of  5
rating by Jason S
"Jennifer's office was extremely helpful! I was able to switch my bundled insurance carrier to State Farm with ease, kindness and clarity. Their customer service exceeded my expectations. Special recognition goes to Franchesca, who was my fantastic facilitator for the signing process. I highly recommend this business and their staff!"
We responded:
"Thank you, Jason, for sharing your positive experience with us. We're delighted to hear that the transition to State Farm was smooth and that our team, especially Franchesca, provided the exceptional service you deserve. Your recommendation means a lot to us, and we're glad we could exceed your expectations. We look forward to continuing to serve you with the same level of care and support."
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Tyler Jacquot

October 2, 2025

5  out of  5
rating by Tyler Jacquot
"Ruben was helpful for the whole switching process. Made it very clear and understandable. I was nervous about the switch but he helped every step of the way and answered all of my many questions."
We responded:
"Thank you, Tyler, for sharing your experience with us. It's wonderful to hear that Ruben was able to assist you effectively during the switching process and address all your questions. We appreciate your feedback and are glad to know you felt supported every step of the way. Your satisfaction is important to us, and we're pleased to have you as part of our State Farm family."
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Braden Dunkle

September 30, 2025

5  out of  5
rating by Braden Dunkle
"It's easy to get lost in numbers that make no sense to you. Ruben M made sure to be patient and understanding while answering all my questions. He was very friendly and made sure I had a complete understanding."
We responded:
"Thank you for sharing your experience with us. It's great to hear that Ruben was able to assist you with patience and clarity. Ensuring our customers fully understand their options is important to us, and we're glad Ruben made a positive impact. Your feedback is appreciated and will be shared with the team."
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Katherine Shields

September 29, 2025

5  out of  5
rating by Katherine Shields
"Franchesca was amazing to work with. Patient, professional and very kind."
We responded:
"Thank you, Katherine, for sharing your experience with Franchesca. It's wonderful to hear that her patience, professionalism, and kindness made a positive impact. Your feedback is greatly appreciated and will be shared with the team."
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Lili

September 25, 2025

5  out of  5
rating by Lili
"Ruben M went above and beyond helping with my policy!! His friendly demeanor and kind words made my whole week! Cannot recommend him and his team enough!!"
We responded:
"Thank you so much for sharing your experience with Ruben M! It's wonderful to hear how his friendly demeanor and assistance made such a positive impact on your week. We truly appreciate your recommendation and are delighted to have you as part of our community. If there's anything else we can do for you, please let us know."
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Stetson Doggett

September 15, 2025

5  out of  5
rating by Stetson Doggett
"I've had an excellent experience working with Jennifer, Franchesca, and Harlan at State Farm! Everyone has been super friendly and helpful, and I really appreciate how they take the time to explain everything to me."
We responded:
"Thank you, Stetson, for sharing your positive experience with our team. It's wonderful to hear that their friendliness and helpfulness made a difference for you. We appreciate your feedback and are glad to know that the explanations provided were clear and helpful. Your satisfaction is important to us, and we look forward to continuing to assist you with your insurance needs."
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Wade Lichti

September 15, 2025

5  out of  5
rating by Wade Lichti
"Called this office to get homeowners insurance, getting this done quickly was a high priority. Diana and Franchesca were a great help !! Very satisfied with them !"
We responded:
"Thank you for sharing your experience, Wade. It's wonderful to hear that Diana and Franchesca were able to assist you promptly with your homeowners insurance needs. Your satisfaction is important to us, and we're glad they could provide the help you needed. We appreciate your feedback and look forward to serving you in the future."
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Cassandra Medina

September 13, 2025

5  out of  5
rating by Cassandra Medina
"Niki was amazing. very helpful and knowledgeable. great experience"
We responded:
"Thank you, Cassandra, for sharing your experience with us. It's wonderful to hear that Niki was able to provide you with such helpful and knowledgeable service. We truly appreciate your feedback and are delighted that you had a great experience with our agency. Your satisfaction is important to us, and we look forward to assisting you with any future insurance needs."
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Mari Strombom Johnson

September 5, 2025

5  out of  5
rating by Mari Strombom Johnson
"Mary provided great service through the process of adding a new driver to our insurance. She was very helpful, friendly, and very easy to work with."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Mary was able to assist you effectively and make the process of adding a new driver smooth and pleasant. We appreciate your feedback and your perfect rating. Your satisfaction is important to us, and we're glad to have been of service."
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Andreya Toub

August 25, 2025

5  out of  5
rating by Andreya Toub
"I have had my policy with State Farm since I was 16 years old, and I am 52 right now. I moved from one agent to Jennifer Paris about 20 to 25 years ago I believe. Every interaction has been great and today, I talked with Franchesca, thinking I was going to have to drop my life insurance. She was able to give me better options along with providing me a lower price on my insurance to help me catch up financially. Thank you so much Franchesca for your assistance today. I was in a low place before I called and you just totally made my day!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Franchesca was able to assist you effectively and provide options that helped improve your situation. Your long-term trust and satisfaction mean a lot, and we're glad to have been a part of your journey for so many years. If there's anything else you need, we're here to help."
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Sammy Garcia

August 18, 2025

5  out of  5
rating by Sammy Garcia
"I've been with Jennifer Paris State Farm for about 20 years now and for the simple reason being GREAT service!! Today was just another example of why I continue to stay with Jennifer's agency. I just purchased a new Harley Davidson Street Glide over the Labor Day weekend and was able to get it registered and plated today with the help of Franchesca. She expertly compiled all my info and had me set with my temporary card needed for registration. Thank you for your awesome service Franchesca!!!!! Sam G."
We responded:
"Thank you for taking the time to share your experience with our agency and for your kind words recognizing Franchesca's efforts to go the extra mile to assist you with your insurance needs this weekend, Sammy! Your kind words make our day! We are so glad that we could provide you with the insurance you need for your new Harley Davidson Street Glide! Congratulations!"
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Justin Vargas

August 1, 2025

5  out of  5
rating by Justin Vargas
"Franchesca made the process easy. Thank you."
We responded:
"Thank you, Justin, for sharing your positive experience. It's wonderful to hear that Franchesca made the process easy for you. Your feedback is greatly appreciated, and we're glad to have been able to assist you effectively."
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Joshua Shurtleff

July 30, 2025

5  out of  5
rating by Joshua Shurtleff
"They’ve been my agent for decades. Always fast and helpful customer service, and when I’ve had claims they have serviced them as well as can be expected."
We responded:
"Thank you, Joshua, for sharing your experience and for being a loyal customer for so many years. It's wonderful to hear that our team has consistently provided fast and helpful service, especially during your claims process. Your trust and satisfaction are incredibly important to us, and we look forward to continuing to serve you in the future."
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Tony Peters

July 20, 2025

5  out of  5
rating by Tony Peters
"I've had a great experience so far working with Harlan at this State Farm office to set up Renter's Insurance. My apartment asked for unexpected paperwork, and Harlan had everything ready to go ASAP. I'm looking forward to covering my own stuff with this office in the future too!"
We responded:
"Thank you, Tony, for sharing your positive experience with us. It's wonderful to hear that Harlan was able to assist you promptly with your Renter's Insurance needs. We're glad to have you as part of our community and look forward to continuing to support you in the future."
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Michelle Gouge

July 14, 2025

5  out of  5
rating by Michelle Gouge
"Franchesca was so understanding, helpful, and knowledgeable! Collaborating with her was a breeze. I look forward to working with someone who I know is genuinely looking out for me and my family."
We responded:
"Thank you, Michelle, for sharing your experience with Franchesca. It's wonderful to hear that she was able to provide such understanding and knowledgeable service. We're glad to know that you feel confident and supported in your interactions with us. Your feedback is greatly appreciated, and we look forward to continuing to assist you and your family with your insurance needs."
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Nikki Wittrock

July 8, 2025

5  out of  5
rating by Nikki Wittrock
"I switched to Jennifer Paris State Farm when my previous agent retired. Franchesca sat with me for an hour and readjusted my policies based on what I wanted and needed. It was refreshing to be educated on what was available to me and listened to as I explained what I needed and wanted. She didn't force me into anything that didn't fit my goals. She even sent a summary report of our meeting so I had everything in writing. Love the personal attention I received from this office!"
We responded:
"Thank you, Nikki, for sharing your experience with us. It's wonderful to hear that Franchesca was able to assist you in such a personalized and informative way. We always aim to ensure our customers feel heard and supported in making the best decisions for their needs. Your feedback is greatly appreciated, and we're delighted to have you as part of our State Farm family."
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Jeff Pagliuca

May 30, 2025

5  out of  5
rating by Jeff Pagliuca
"Responsive and professional."
We responded:
"Thank you, Jeff, for your kind words and the perfect rating. It's wonderful to hear that you found our service responsive and professional. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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zachariah jeter

May 21, 2025

5  out of  5
rating by zachariah jeter
"I thought moving from out of state and getting everything set would be a hassle. I wrote to multiple agents to find help and to make the process easier. You know who came in clutch and got back to me almost instantly? Harlen! Harlen was incredible to work with and made this part of the long move simple and stress free. I can not recommend Jennifer Paris, and especially Harlen, more! If you are looking for a new insurance company or moving from out of state. Come here first! Ask for Harlen and you will be getting stuff set up while laughing. Honestly, I wanted to go into the office just to sit and talk with them."
We responded:
"Thank you so much for sharing your experience. It's wonderful to hear that Harlen was able to make your transition smooth and stress-free. We strive to provide exceptional service, and it's great to know Harlen delivered just that. Your recommendation means a lot to us, and we're delighted that you felt welcomed and supported during your move. If there's anything else we can assist you with, feel free to reach out."
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Steve Wolfe

May 20, 2025

5  out of  5
rating by Steve Wolfe
"Friendly and responsive service, as always. I am never disappointed with Jen and her team!"
We responded:
"Thank you, Steve, for sharing your positive experience with us. We're delighted to hear that you find our service friendly and responsive. Jen and the team are committed to providing the best support possible, and your feedback is greatly appreciated. Looking forward to continuing to meet your expectations!"